Catholic Charities Neighborhood Services Inc

Older adult services' one common goal for continuous quality improvement planning for all program models in fy 2025 remained reinforcement of the new approach in the aging field - supporting clients in communities as much as possible so seniors can remain in their homes as long as possible. the focus has been on bringing most required services to the clients in their place, and minimize referrals to nursing homes, assisted living, hospitals, etc. intensive outreach and participation in activities to combat age- encouraging age-inclusive communities and highlighting the negative impacts of ageism on health, finance, and society. older adult's centers have continued with aggressive outreach and re-engagement of seniors to increase operating capacity. most of service units have been showing a positive trend for on-site activities as well continued increase in meal services. 9,831 unduplicated clients received services at 19 older adult centers. blooming health, oas interfacing platform specific for the aging field, expanded the utilization across all programs. more daily/weekly reminders, invites to events, satisfaction surveys, inclement weather and emergency alerts were sent out through interface platform which helps to capture bigger membership and saves staff time. programs continued assisting seniors in learning to access technology through more classes and intergenerational programs when community youth have one-to-one session with seniors. in the summer, ccns older adult centers were actively supporting seniors in communities of brooklyn and queens during heat emergencies as a part of network of cooling centers in response to city's heat emergency plan. centers continue with education of seniors regarding ageism to promote and emphasize positive approach to stay healthy, mentally and physically as well as coordinated all advocacy efforts for funding of aging programs. wellness activities have been expanding at centers as well. more health maintenance programs have been offered to seniors. programs continued to expand and develop essential activities for seniors, such as trips to the pharmacy or grocery stores, to adding more recreational type trips such as visits to cultural institutions and other venues for leisure. this planning improved utilization of transportation service units. all our centers constantly update programming announcements on centers' websites also helped to reinforce outreach and re-engagement of seniors. case management programs continued with home visits and assessments of homebound clients. total clients for fy 25 served between swq and benson 1638. decrease was due to many factors which included client terminations and not having dedicated staff to do outreaches for fy 25. programs were able to reduce waiting list for services despite constant shortage in staffing. more reporting tools have been developed by funding source nyc aging, e.g. monthly reviews of waitlist, assessment reviews and more. in june 2025 dfta transitioned to a new database called vive for queens alone as they were part of a pilot program. during fy 24 home delivered meals programs delivered an average of 1,671 meals over 249 days 416,079 meals overall by 2 home delivered meals programs- southwest queens & northeast queens hdmps. swq received 6 vehicles from jasa to cover newly added cd 14 transferred from jasa to ccns. programs also kept some vehicles from western queens. swq hdmp moved to the new location to howard beach, on the ground of st anastasia. social adult day care for senior with alzheimer's served 40 clients for fy25. it has received much positive feedback from caregivers on improvement in clients' cognition and great support provided by program's staff. intensive programming and wellness/recreation activities showed much improvement to this population. the program provides much needed support to caregiver with its monthly caregiver support groups. program has great recognition in the community. program received con