Pacific Service Credit Union
Only null% goes to programs Strong reserves Growing revenue
Pacific Service Credit Union is a 501(c)(14) organization based in Concord, California, registered in 1961, with $75,071,745 in FY2024 revenue. CharityIndex grades it A.
1355 Willow Way Ste 200, Concord, CA, 94520 EIN 94-6061277 Since 1961
Revenue (FY2024)
$75.1M
▲ 18.7% vs prior year
Public Benefit median: $140K
Expenses (FY2024)
$69.2M
Net assets
$170.9M
Employees
183
CharityIndex rating
One independent A+ to F grade from four published criteria, each scored separately from IRS filings and combined by weight.
A
—Program efficiency40% of the ratingNo expense breakdown in filings
Measures how much of every dollar spent actually reaches programs, plus what it costs to raise $100 of donations. The worse of the two measures sets the letter (85%+ to programs is an A; under $15 to raise $100 is an A), averaged over the three most recent filings. Not scored for Pacific Service Credit Union— this filing type doesn't report it, and the rating simply skips it (never counts it against the organization). See the exact thresholds →
AFinancial health25% of the rating30 mo reserves · +8% margin
Measures whether the organization is built to last: how many months its reserves would cover expenses (3+ months earns an A-range score, but hoarding 5+ years of budget is capped) and whether it runs a surplus or a deficit. For Pacific Service Credit Union: 30 mo reserves · +8% margin earns a A on this criterion. See the exact thresholds →
A+Governance25% of the rating6 of 6 checks met
Checks how the organization is run, from its own Form 990: an independent board majority, a board of five or more, conflict-of-interest, whistleblower and document-retention policies, and independently audited financials. The share of disclosed checks that pass sets the letter. For Pacific Service Credit Union: 6 of 6 checks met earns a A+ on this criterion. See the exact thresholds →
ATransparency10% of the rating4 of 5 disclosure signals
Counts five disclosure signals: a recent filing, a mission statement, program descriptions, a listed website, and the full expense breakdown. More disclosure, better letter. For Pacific Service Credit Union: 4 of 5 disclosure signals earns a A on this criterion. See the exact thresholds →
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Mission
To provide a broad range of loan and deposit products and other financial services to its members.
What they do
Pacific service credit union (the credit union) offers a variety of deposit products including savings, checking, money market, certificate, ira, coverdell education savings and youth accounts. the credit union's checking product options can earn interest, are free from monthly service charges, allow the member to obtain rate discounts on auto loans or help a young member open their first checking account. the credit union's deposit rates are competitive with the market and are typically higher than banks. total member share balance at december 31, 2024 was $1,130,929,473.
Pacific service credit union (the credit union) offers a variety of competitively priced mortgage loan options available for a primary residence or second home. the credit union's home equity loan options range from 5 to 30 years, and members may also obtain home equity lines of credit. the credit union offers vehicle loans for new and used cars, new and used boats, as well as new and used rvs. visa credit card loans include a no annual fee option as well as a card earning rewards points. the credit union offers other consumer loans for members such as personal signature loans, as well as share and certificate secured loans. for our members who are starting to build their credit, the credit union offers a starter visa and a first-time auto loan program. total member loan balance at december 31, 2024 was $986,417,136.
Contact & location
- Address
- 1355 Willow Way Ste 200, Concord, CA, 94520
- City
- Concord
- State
- California
- Category
- Public & Societal Benefit
- Subcategory
- Financial Institutions
- Phone
- …
- Website
- …
Financial trends
Revenue grew from $27.5M (FY2013) to $75.1M (FY2024) across 12 reported years.
Financial snapshot
Financial health & position (FY2024)
Liabilities $1.2BNet assets $170.9M
Operating margin
7.9%
Revenue exceeded expenses in the latest fiscal year.
Total assets
$1.4B
Total liabilities
$1.2B
Net assets
$170.9M
Salaries & benefits
$24.4M
35% of expenses
Board members
9
9 independent
Financials by year
| Fiscal year | Revenue | Expenses | Net assets | Total assets | Form |
|---|---|---|---|---|---|
| 2024 | $75,071,745▲18.7% | $69,156,402▲11.0% | $170,896,839▲6.6% | $1,377,851,593▼5.4% | 990 |
| 2023 | $63,244,667▲14.2% | $62,302,016▲30.7% | $160,378,749▲3.6% | $1,457,039,539▲2.0% | 990 |
| 2022 | $55,384,960▲22.7% | $47,670,222▲17.6% | $154,803,066▼14.0% | $1,429,006,506▲1.5% | 990 |
| 2021 | $45,146,351▼4.9% | $40,544,137▼5.8% | $180,100,632▼0.1% | $1,408,244,390▲6.5% | 990 |
| 2020 | $47,480,452▼0.8% | $43,026,747▲6.1% | $180,316,639▲3.9% | $1,322,398,530▲13.3% | 990 |
| 2019 | $47,870,888▲10.8% | $40,571,079▲15.4% | $173,548,766▲5.5% | $1,166,911,803▲1.2% | 990 |
| 2018 | $43,219,648▲17.2% | $35,150,364▲12.3% | $164,481,259▲6.3% | $1,153,544,192▼0.7% | 990 |
| 2017 | $36,877,855▲8.4% | $31,299,663▲7.8% | $154,707,149▲1.4% | $1,162,058,673▲1.2% | 990 |
| 2016 | $34,035,582▲4.5% | $29,024,480▲11.2% | $152,548,313▲4.3% | $1,148,124,123▲2.7% | 990 |
| 2015 | $32,565,605▲11.7% | $26,106,228▲3.5% | $146,250,245▲3.9% | $1,118,482,237▲3.1% | 990 |
| 2014 | $29,154,489▲5.9% | $25,223,112▼2.1% | $140,722,312▲2.7% | $1,084,862,001▲1.1% | 990 |
| 2013 | $27,538,841 | $25,754,619▼7.1% | $137,018,230▲0.5% | $1,072,706,453▼0.1% | 990 |
| 2012 | — | $27,714,646▼15.4% | $136,392,348▲1.1% | $1,073,566,949▲1.1% | 990 |
| 2011 | — | $32,751,160▼20.8% | $134,878,694▲0.9% | $1,062,381,782▼0.6% | 990 |
| 2010 | — | $41,378,255 | $133,717,553 | $1,068,788,233 | 990 |
Original Form 990 PDFs (the Form column) are served by ProPublica Nonprofit Explorer, as filed with the IRS. Create a free account to download the CSV report.
Leadership & compensation (FY2024)
Highest-paid: Virginia Lampson — $1,043,537 (1.51% of total expenses)
| Name | Title | Hours/week | Compensation |
|---|---|---|---|
| Virginia Lampson | President & Ceo | 40 | $1,043,537 |
| David Kato | Evp & Cfo | 40 | $502,112 |
| Jeffrey Bell | Svp & Cso | 40 | $396,417 |
| Kristin Dove | Svp & Cmo | 40 | $394,702 |
| Barbara Smith | Svp & Cao | 40 | $393,054 |
| Marian Mallory-wall | Svp & Cro | 40 | $350,088 |
| Hemlata Patel | Svp & Clo | 40 | $344,979 |
| Michelle Shelor | Svp & Coo | 40 | $342,017 |
| Kevin Alsup | Svp & Cto | 40 | $336,494 |
| Pansy Fong | Vp & Controller | 40 | $322,889 |
| Mayra Dominguez | Vp | 40 | $247,938 |
| Aaron Dye-inouye | Avp | 40 | $213,658 |
| Angelito Cristobal | Vp | 40 | $211,369 |
| Robert Moran | Avp | 40 | $207,123 |
| Tyler Kastorff | Avp | 40 | $191,038 |
| Amar Panchal | Vice Chairman | 2 | — |
| Arlene Motter | Director | 1 | — |
| Betty Vineyard | Director | 1 | — |
| David Sena | Director | 1 | — |
| Jim Peterson | Director | 1 | — |
Top vendors & contractors (FY2024)
| Contractor | Services | Paid |
|---|---|---|
| Insight Direct USA Inc | It/operations | $907,545 |
| Lumin Digital | Digital Banking | $722,230 |
| Jack Henry & Associates | It/operations | $561,922 |
| Lotus | Project Management | $440,998 |
| Fiserv | It/operations | $404,174 |
Grants made · $133K in FY2024
9 grants totaling $133K in FY2024. All grants made by Pacific Service Credit Union →
| Recipient | Purpose | Amount |
|---|---|---|
| Food Bank Contra Costa and Solano | General program support | $45,000 |
| American National Red Cross | General program support | $20,000 |
| Blood Cancer United Inc | General program support | $10,000 |
| Marjaree Mason Center Inc | General program support | $10,000 |
| Loaves and Fishes of Contra Costa | General program support | $10,000 |
| Monument Crisis Center | General program support | $10,000 |
| Npower Inc | General program support | $10,000 |
| We Care Services For Children | General program support | $10,000 |
| Valley Childrens Healthcare Foundation | General program support | $7,500 |
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Compare Pacific Service Credit Union
Frequently asked questions
- Is Pacific Service Credit Union a legitimate nonprofit?
- Yes. Pacific Service Credit Union is a 501(c)(14) organization registered with the U.S. Internal Revenue Service under EIN 94-6061277, based in Concord, California.
- What is Pacific Service Credit Union's EIN?
- Pacific Service Credit Union's Employer Identification Number (EIN) is 94-6061277.
- How much revenue does Pacific Service Credit Union report?
- Pacific Service Credit Union reported $75,071,745 in total revenue on its fiscal year 2024 IRS Form 990 filing.
- What financial grade does Pacific Service Credit Union have?
- CharityIndex grades Pacific Service Credit Union A, based on financial health (reserves and operating margin).
- How much does Pacific Service Credit Union's highest-paid employee make?
- The highest reported compensation on Pacific Service Credit Union's latest Form 990 is $1,043,537, paid to Virginia Lampson (President & Ceo).
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Data for Pacific Service Credit Union (EIN 94-6061277) comes from the IRS Business Master File and e-filed Form 990 returns, via CharityIndex. Figures reflect what the organization reported to the IRS for each fiscal year.