Covenant Health

Business office. see schedule o for additional details.business office: expenses - $15,179,357; revenue - $15,179,357knoxville business office services is the cbo (centralized business office) for covenant health providing accounts receivable management for fort sanders regional medical center, parkwest medical center, fort loudoun medical center, leconte medical center, methodist medical center, morristown-hamblen hospital association and roane medical center. these services include, but are not limited to, customer service, payment collection, financial posting, refund processing, and insurance billing and follow-up.during 2017, cbo submitted over 1,051,900 insurance claims totaling in excess of $4,102,244,600. bad debt expense for 2017 was approximately 2.4% of gross revenue with bad debt recoveries/collections in excess of $12,865,600. the cbo handled over 128,300 incoming phone calls, followed-up on over 723,900 open accounts and processed over 3.16 million financial transactions.

Health information management. see schedule o for additional details.health information management: expenses - $9,465,502; revenue - $9,465,502.the central health information management (him) department encompasses all areas of traditional medical records, including transcription, coding, release of information, a 24/7 call center, central scanning, records preparation, regulatory compliance, clinical documentation improvement, and privacy protection. services are provided for acute care hospitals, both inpatient and outpatient; home health; physician offices; and behavioral health. the objective of him is to provide comprehensive services that are available to all covenant health hospitals and facilities on a 24/7 basis. this enables the hospitals and facilities to provide more efficient and timely service at less cost. in 2017 the him department transcribed over 63.1 million lines, scanned over 11.8 million pages, and coded 2,322,510 records.

In addition to the services previously mentioned, support provided by covenant health to its member facilities takes on many other forms, some examples of which are:* executive leadership, strategic planning, and other planning at the system and organizational level* financial, management and advisory services* third party reporting* integrity compliance program* real estate management* risk management* internal audit* asset and liability related treasury management functions* procurement* clinical quality improvement* marketing * human resources * centralized management of plant engineering and construction team* external reportingother services and activities conducted by covenant health directly benefit patients and members of the communities served by the supported organizations. some services are aimed at improving the operational efficiency of and the quality of care provided by the supported organizations, such as the production of sterile packs. covenant health sterile solutions produces surgical sterile packs for distribution to covenant health's supported organizations. the use of custom built sterile packs helps reduce surgical pack supply costs, reduce inventory levels, and minimize waste in keeping with the organization's green initiatives. along with those achievements, sterile packs also help reduce setup time, leaving more time for treating patients, and with fewer items to open, reducing the risk of contamination.other centralized services are provided by the corporate human resources division. this division is responsible for system-wide programs, policies and procedures, regulatory and legal compliance, and assists with the hiring process for all system employees. other services provided are standardized benefit design and administration, leadership development, succession and continuity, employee relations and retention, and clinical and non-clinical skill development.through the learning and leadership development (lld) division, human resources provides both e-learning and classroo