Consumer Directed Choices
97% goes to programs $0 to raise $100 Growing revenue
Consumer Directed Choices is a 501(c)(3) organization based in Albany, New York, registered in 1998, with $90,509,538 in FY2024 revenue. CharityIndex grades it A+, and it directs about 97% of spending to programs.
7 Washington Sq, Albany, NY, 12205 EIN 16-1516618 Since 1998
Revenue (FY2024)
$90.5M
▲ 29.5% vs prior year
Human Services median: $293K
Expenses (FY2024)
$84.2M
Net assets
$23.3M
Employees
3,486
CharityIndex rating
One independent A+ to F grade from four published criteria, each scored separately from IRS filings and combined by weight.
A+
A+Program efficiency40% of the rating97% to programs · $0 to raise $100
Measures how much of every dollar spent actually reaches programs, plus what it costs to raise $100 of donations. The worse of the two measures sets the letter (85%+ to programs is an A; under $15 to raise $100 is an A), averaged over the three most recent filings. For Consumer Directed Choices: 97% to programs · $0 to raise $100 earns a A+ on this criterion. See the exact thresholds →
AFinancial health25% of the rating3 mo reserves · +7% margin
Measures whether the organization is built to last: how many months its reserves would cover expenses (3+ months earns an A-range score, but hoarding 5+ years of budget is capped) and whether it runs a surplus or a deficit. For Consumer Directed Choices: 3 mo reserves · +7% margin earns a A on this criterion. See the exact thresholds →
A+Governance25% of the rating6 of 6 checks met
Checks how the organization is run, from its own Form 990: an independent board majority, a board of five or more, conflict-of-interest, whistleblower and document-retention policies, and independently audited financials. The share of disclosed checks that pass sets the letter. For Consumer Directed Choices: 6 of 6 checks met earns a A+ on this criterion. See the exact thresholds →
ATransparency10% of the rating4 of 5 disclosure signals
Counts five disclosure signals: a recent filing, a mission statement, program descriptions, a listed website, and the full expense breakdown. More disclosure, better letter. For Consumer Directed Choices: 4 of 5 disclosure signals earns a A on this criterion. See the exact thresholds →
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Mission
As the premier provider of consumer-directed personal assistance, we empower independence and advocate for people with disabilities, seniors, and their families.
Contact & location
- Address
- 7 Washington Sq, Albany, NY, 12205
- City
- Albany
- State
- New York
- Category
- Human Services
- Subcategory
- Services for Specific Populations
- Phone
- …
- Website
- …
Financial trends
Revenue grew from $30.4M (FY2017) to $90.5M (FY2024) across 8 reported years.
Financial snapshot
Financial health & position (FY2024)
Liabilities $10.4MNet assets $23.3M
Operating margin
7.0%
Revenue exceeded expenses in the latest fiscal year.
Total assets
$33.7M
Total liabilities
$10.4M
Net assets
$23.3M
Salaries & benefits
$79.6M
95% of expenses
Board members
11
11 independent
Financials by year
| Fiscal year | Revenue | Expenses | Net assets | Total assets | Form |
|---|---|---|---|---|---|
| 2024 | $90,509,538▲29.5% | $84,169,206▲27.2% | $23,332,534▲38.1% | $33,733,110▲29.4% | 990 |
| 2023 | $69,896,669▲27.2% | $66,171,574▲26.3% | $16,891,839▲33.0% | $26,069,434▲22.8% | 990 |
| 2022 | $54,936,298▲18.0% | $52,390,940▲18.5% | $12,700,252▲15.3% | $21,225,544▼1.3% | 990 |
| 2021 | $46,559,698▲14.6% | $44,197,385▲11.4% | $11,012,531▲29.7% | $21,497,712▲26.7% | 990 |
| 2020 | $40,611,095▲12.2% | $39,682,054▲12.2% | $8,489,369▲14.2% | $16,965,430▲18.2% | 990 |
| 2019 | $36,198,947▲12.5% | $35,365,765▲10.9% | $7,435,434▲17.3% | $14,349,574▲42.0% | 990 |
| 2018 | $32,182,242▲6.0% | $31,888,252▲8.5% | $6,336,590▲1.8% | $10,103,362▲27.7% | 990 |
| 2017 | $30,356,799 | $29,382,546 | $6,224,472 | $7,910,868 | 990 |
Original Form 990 PDFs (the Form column) are served by ProPublica Nonprofit Explorer, as filed with the IRS. Create a free account to download the CSV report.
Leadership & compensation (FY2024)
Highest-paid: Christopher Graber — $457,806 (0.54% of total expenses)
| Name | Title | Hours/week | Compensation |
|---|---|---|---|
| Christopher Graber | Ceo | 38 | $457,806 |
| Hongwei Zhang | Senior Vp Operations | 38 | $199,541 |
| Brian Frasier | Controller | 38 | $181,630 |
| Andrew Delollo | Director of Financial Planning & Analysis | 38 | $140,180 |
| Kristina Hunter | Director of Programs | 38 | $125,583 |
| Melissa Groves | Compliance Manager | 38 | $103,258 |
| Benjamin Gibson | It Supervisor | 38 | $101,692 |
| Ariel Ruiz | Director | 1 | — |
| Eileen Scanlan | Chairperson | 1 | — |
| Greg Giuliano | Vice Chairperson | 1 | — |
| Jane-marie Schaeffer Esq | Director | 1 | — |
| Kim Gander | Director | 1 | — |
| Ryan K Micklus | Secretary | 1 | — |
| Tammy Rehm | Director | 1 | — |
| Theresa Terry Waitt | Director | 1 | — |
| Thomas Grimes | Treasurer | 1 | — |
| Thomas Mcgarry | Director | 1 | — |
| Thomas Scott Cehowski | Director | 1 | — |
Grants received · $14K total
1 grant to Consumer Directed Choices totaling $14K, reported by foundations on their Schedule I filings.
| Grantmaker | Purpose | Year | Amount |
|---|---|---|---|
| Mightycause Charitable Foundation | Unrestricted | 2022 | $13,602 |
Grants made · $100K in FY2024
1 grant totaling $100K in FY2024. All grants made by Consumer Directed Choices →
| Recipient | Purpose | Amount |
|---|---|---|
| National Alliance For Care At Home | General purpose | $100,000 |
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Frequently asked questions
- Is Consumer Directed Choices a legitimate nonprofit?
- Yes. Consumer Directed Choices is a 501(c)(3) organization registered with the U.S. Internal Revenue Service under EIN 16-1516618, based in Albany, New York. Donations are tax-deductible.
- What is Consumer Directed Choices's EIN?
- Consumer Directed Choices's Employer Identification Number (EIN) is 16-1516618.
- How much revenue does Consumer Directed Choices report?
- Consumer Directed Choices reported $90,509,538 in total revenue on its fiscal year 2024 IRS Form 990 filing.
- How much of Consumer Directed Choices's spending goes to programs?
- Consumer Directed Choices spends about 97% of its total expenses on programs, based on its latest IRS Form 990.
- What financial grade does Consumer Directed Choices have?
- CharityIndex grades Consumer Directed Choices A+, based on program efficiency and fundraising cost.
- How much does Consumer Directed Choices's highest-paid employee make?
- The highest reported compensation on Consumer Directed Choices's latest Form 990 is $457,806, paid to Christopher Graber (Ceo).
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Data for Consumer Directed Choices (EIN 16-1516618) comes from the IRS Business Master File and e-filed Form 990 returns, via CharityIndex. Figures reflect what the organization reported to the IRS for each fiscal year.