Consumer Choice Services Inc
100% goes to programs Thin reserves Growing revenue
Consumer Choice Services Inc is a 501(c)(3) organization based in Minnetonka, Minnesota, registered in 2006, with $236,822,189 in FY2024 revenue. CharityIndex grades it B+, and it directs about 100% of spending to programs.
12600 Whitewater Dr Ste 100, Minnetonka, MN, 55343 EIN 20-2014073 Since 2006
Revenue (FY2024)
$236.8M
▲ 25.7% vs prior year
Human Services median: $293K
Expenses (FY2024)
$234.2M
Net assets
$12.8M
Employees
9,585
CharityIndex rating
One independent A+ to F grade from four published criteria, each scored separately from IRS filings and combined by weight.
B+
★★★★
Rated on 4 of 4 criteria.
Held down by its weakest criterion — a strong score on one criterion can't hide a weak one.
How the rating works →A+Program efficiency40% of the rating100% to programs
Measures how much of every dollar spent actually reaches programs, plus what it costs to raise $100 of donations. The worse of the two measures sets the letter (85%+ to programs is an A; under $15 to raise $100 is an A), averaged over the three most recent filings. For Consumer Choice Services Inc: 100% to programs earns a A+ on this criterion. See the exact thresholds →
C+Financial health25% of the rating1 mo reserves · +1% margin
Measures whether the organization is built to last: how many months its reserves would cover expenses (3+ months earns an A-range score, but hoarding 5+ years of budget is capped) and whether it runs a surplus or a deficit. For Consumer Choice Services Inc: 1 mo reserves · +1% margin earns a C+ on this criterion. See the exact thresholds →
AGovernance25% of the rating5 of 6 checks met
Checks how the organization is run, from its own Form 990: an independent board majority, a board of five or more, conflict-of-interest, whistleblower and document-retention policies, and independently audited financials. The share of disclosed checks that pass sets the letter. For Consumer Choice Services Inc: 5 of 6 checks met earns a A on this criterion. See the exact thresholds →
ATransparency10% of the rating4 of 5 disclosure signals
Counts five disclosure signals: a recent filing, a mission statement, program descriptions, a listed website, and the full expense breakdown. More disclosure, better letter. For Consumer Choice Services Inc: 4 of 5 disclosure signals earns a A on this criterion. See the exact thresholds →
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Mission
To improve lives by providing individualized home care services & support to people living at home
Contact & location
- Address
- 12600 Whitewater Dr Ste 100, Minnetonka, MN, 55343
- City
- Minnetonka
- State
- Minnesota
- Category
- Human Services
- Subcategory
- Family Services
- Phone
- …
- Website
- …
Financial trends
Revenue grew from $10.6M (FY2013) to $236.8M (FY2024) across 10 reported years.
Financial snapshot
Financial health & position (FY2024)
Liabilities $20.4MNet assets $12.8M
Operating margin
1.1%
Revenue exceeded expenses in the latest fiscal year.
Total assets
$33.2M
Total liabilities
$20.4M
Net assets
$12.8M
Salaries & benefits
$206.3M
88% of expenses
Board members
7
0 independent
Financials by year
| Fiscal year | Revenue | Expenses | Net assets | Total assets | Form |
|---|---|---|---|---|---|
| 2024 | $236,822,189▲25.7% | $234,233,391▲25.9% | $12,807,411▲25.7% | $33,165,673▲53.4% | 990 |
| 2023 | $188,381,676▲8.9% | $186,102,242▲8.5% | $10,190,834▲28.8% | $21,614,543▲18.3% | 990 |
| 2022 | $172,913,185▲9.7% | $171,495,218▲9.3% | $7,911,400▲21.8% | $18,278,487▲9.8% | 990 |
| 2021 | $157,683,679▲20.4% | $156,878,057▲21.0% | $6,493,433▲14.2% | $16,649,306▲18.3% | 990 |
| 2020 | $130,939,375▲30.9% | $129,669,076▲30.3% | $5,687,811▲28.8% | $14,072,634▲20.9% | 990 |
| 2019 | $100,001,171▲42.0% | $99,512,481▲42.1% | $4,417,512▲12.4% | $11,636,589▲65.2% | 990 |
| 2018 | $70,399,193▲62.9% | $70,039,482▲64.5% | $3,928,822▲10.1% | $7,042,314▲41.2% | 990 |
| 2017 | $43,217,655▲79.6% | $42,568,817▲79.2% | $3,569,111▲22.2% | $4,985,982▲28.9% | 990 |
| 2016 | $24,068,846▲127% | $23,754,594▲125% | $2,920,273▲17.0% | $3,866,821▲32.3% | 990 |
| 2013 | $10,605,402 | $10,576,040▲24.8% | $2,496,231▲1.2% | $2,923,080▲3.9% | 990 |
| 2012 | — | $8,475,124▲13.9% | $2,466,869▲25.4% | $2,814,174▲26.1% | 990 |
| 2011 | — | $7,442,420▲14.7% | $1,967,577▲24.2% | $2,231,348▲23.1% | 990 |
| 2010 | — | $6,488,519 | $1,583,969 | $1,812,809 | 990 |
Original Form 990 PDFs (the Form column) are served by ProPublica Nonprofit Explorer, as filed with the IRS. Create a free account to download the CSV report.
Leadership & compensation (FY2024)
Highest-paid: Kristi Mortensen — $156,885 (0.07% of total expenses)
| Name | Title | Hours/week | Compensation |
|---|---|---|---|
| Kristi Mortensen | Cdcs Worker | 40 | $156,885 |
| Elizabeth Connor | Cdcs Worker | 40 | $134,451 |
| Amy Murray | Cdcs Worker | 40 | $132,422 |
| Susan Fort | Cdcs Worker | 40 | $118,715 |
| Marquetta Silva | Cdcs Worker | 40 | $118,499 |
| Amy Hilsgen | Chief Hr Officer | 10 | — |
| Bonnie Hays | Board Member | 0.1 | — |
| Chad Derner | Chief Financial Officer (sept 2024) | 10 | — |
| Christiana Finnern | Board Member | 0.1 | — |
| David Hancox | Chief Organization Officer | 10 | — |
| John Dahm | Chief Executive Officer | 10 | — |
| Leann Frette | Chief Solutions Officer | 10 | — |
| Mark Heston | Chair | 0.3 | — |
| Mike Holtz | Board Member | 0.1 | — |
| Monica Theisen | Treasurer | 0.1 | — |
| Robin Brown | Board Member | 0.1 | — |
| Steve Suckow | Vice Chair | 0.1 | — |
| Susan Morgan | Chief Operations Officer | 10 | — |
| Timothy Jones | Chief Technology Officer | 18 | — |
Top vendors & contractors (FY2024)
| Contractor | Services | Paid |
|---|---|---|
| Ab&b Services LLC | Support Planner | $951,062 |
| Rise Habiliation Services | Employment Support Services | $252,963 |
| Abca Sp Services | Support Planner | $216,792 |
| Flex-pac Inc | Home Care | $208,568 |
| Achieve Services Inc | Day Program | $203,337 |
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Compare Consumer Choice Services Inc
Frequently asked questions
- Is Consumer Choice Services Inc a legitimate nonprofit?
- Yes. Consumer Choice Services Inc is a 501(c)(3) organization registered with the U.S. Internal Revenue Service under EIN 20-2014073, based in Minnetonka, Minnesota. Donations are tax-deductible.
- What is Consumer Choice Services Inc's EIN?
- Consumer Choice Services Inc's Employer Identification Number (EIN) is 20-2014073.
- How much revenue does Consumer Choice Services Inc report?
- Consumer Choice Services Inc reported $236,822,189 in total revenue on its fiscal year 2024 IRS Form 990 filing.
- How much of Consumer Choice Services Inc's spending goes to programs?
- Consumer Choice Services Inc spends about 100% of its total expenses on programs, based on its latest IRS Form 990.
- What financial grade does Consumer Choice Services Inc have?
- CharityIndex grades Consumer Choice Services Inc B+, based on program efficiency and fundraising cost.
- How much does Consumer Choice Services Inc's highest-paid employee make?
- The highest reported compensation on Consumer Choice Services Inc's latest Form 990 is $156,885, paid to Kristi Mortensen (Cdcs Worker).
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Data for Consumer Choice Services Inc (EIN 20-2014073) comes from the IRS Business Master File and e-filed Form 990 returns, via CharityIndex. Figures reflect what the organization reported to the IRS for each fiscal year.